Terms and Conditions of Delivery

These terms and conditions of delivery come into effect on 15 April 2020.

Nokian Panimo’s online shop
Nokian Panimo Oyj
0872399-1
Nuijamiestentie 17,
37120 Nokia.
www.nokianpanimo.fi
info@nokianpanimo.fi
(03) 3424242
The online shop sells products to private individuals. Product prices include VAT and any excise duties. We reserve the right to change prices and delivery charges.

Ordering

Products are ordered via the online shop by adding them to the shopping basket and paying for the contents of the basket via the payment channels provided by Paytrail. All customer data is treated confidentially. The contact details requested when placing an order will not be used for any purpose other than the delivery of the order or to resolve any issues arising from it, unless otherwise stated. When placing an order via the online shop, you are deemed to have read and agreed to the terms and conditions of delivery in force at the time.

Payment and payment methods

Paytrail Oyj (2122839-7) acts as the payment intermediary and payment service provider in collaboration with Finnish banks and credit institutions. Paytrail Oyj will appear as the payee on your bank statement or card statement and forwards the payment to the merchant. Paytrail Oyj holds a payment institution licence. In the event of a complaint, please contact the product supplier in the first instance.
Paytrail Oyj, business ID: 2122839-7
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Telephone: 020 718 1830
By clicking the “Buy” button, you accept the general terms and conditions of Nokian Panimo’s online shop.

Order and Payment Confirmation

We aim to process all orders within 72 hours of receiving them. We will email you an order confirmation showing your order details. Please always check the contents of the order confirmation. If you have any queries, please contact our customer service team straight away. Please keep your order confirmation to hand in case you need to contact customer service. When contacting customer service, please always have your customer number and order number to hand. Always check that the contents of the parcel match the products listed on the order confirmation.

You can contact our customer service team using the following details:

Nokian Panimo Oyj
Nuijamiestentie 17,
37120 Nokia
info@nokianpanimo.fi
(03) 3424242

Delivery methods and costs

We deliver all parcels, with the exception of gift vouchers, via Posti as a parcel to the nearest Posti collection point or to a collection point chosen by the customer. Parcels are held at the collection point for seven (7) days. We deliver gift vouchers by post or email. Delivery charges include postage and packaging costs. We provide an estimate of the delivery charges in your shopping basket based on your preferred delivery method. You can view the exact delivery charges once you have selected your preferred payment and delivery methods for your order. The available delivery methods depend on the contents of your shopping basket and the total weight. At the checkout, you can choose the option that best suits you from the available delivery methods, alongside which the exact delivery charge is shown.

Delivery time

Our delivery times to Finland vary depending on the order and the delivery method. We always aim to pack your order on the same day we receive it and dispatch it the following day. Delivery times normally range from 2 to 6 days. However, we always aim to process orders quickly. We accept no liability for delays caused by force majeure or for any indirect losses resulting from such delays. We will provide information on our website regarding any exceptional delivery times.

Return Policy

You have the right to cancel this contract within 14 days without giving any reason. The withdrawal period ends 14 days after the last item has been received or, in the case of downloadable products, from the date of receipt of the order.To exercise your right of withdrawal, you must inform us of your decision to withdraw from the contract in an unambiguous manner (for example, by post or email). You may also use our printable returns form, but this is not compulsory.
To meet the cancellation deadline, it is sufficient for you to send your notice of cancellation before the cancellation period expires.

The consequences of cancellation

If you withdraw from this contract, we will refund all payments we have received from you, including delivery costs (except for any additional costs arising from the fact that you have chosen a delivery method other than the cheapest standard delivery method we offer), without delay and in any event no later than 14 days after we have received your notice of withdrawal. We will refund you using the same payment method you used for the original transaction, unless you have expressly agreed otherwise, and in any event in such a way that you incur no costs as a result of the refund.
You must return the goods without delay and no later than 14 days after giving notice of cancellation. The deadline is met if you post the goods back before the end of the 14-day period in question.
You are only liable for any reduction in the value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods.

Uncollected parcel

Failure to collect a parcel is not the same as a return or cancellation. We will charge delivery costs for any uncollected parcel for which no separate cancellation notice has been given.

Problem situations

If the product has been lost or damaged during transit, or if it does not otherwise correspond to your order, you must report the fault in writing within 14 days at the latest to the address specified in the section ‘Right of withdrawal and return policy’ to the address specified in the ‘Right of Withdrawal and Return Policy’ section or by calling the telephone number listed in the contact details. If the parcel is clearly damaged in transit, you must immediately lodge a complaint with the carrier responsible for your chosen delivery method.